{"id":581,"date":"2026-06-18T22:24:15","date_gmt":"2026-06-18T22:24:15","guid":{"rendered":"https:\/\/tiendalibros.diocesanossevilla.es\/?page_id=581"},"modified":"2026-06-18T22:29:03","modified_gmt":"2026-06-18T22:29:03","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/tiendalibros.diocesanossevilla.es\/?page_id=581","title":{"rendered":"Pol\u00edtica de Devoluciones"},"content":{"rendered":"\n\n<style>\n.tl-legal *{box-sizing:border-box}\n.tl-legal{font-family:'Helvetica Neue',Arial,sans-serif;color:#2b2b2b;line-height:1.7;max-width:860px;margin:0 auto;padding:8px 4px 40px}\n.tl-legal h1{color:#1a6ba8;font-size:30px;font-weight:800;margin:0 0 6px;letter-spacing:-.01em}\n.tl-legal .tl-sub{color:#777;font-size:14px;margin-bottom:26px;padding-bottom:18px;border-bottom:3px solid #ffd945;display:inline-block}\n.tl-legal h2{color:#217cc1;font-size:20px;font-weight:700;margin:34px 0 12px}\n.tl-legal h3{color:#1a6ba8;font-size:16px;font-weight:700;margin:22px 0 8px}\n.tl-legal p{margin:0 0 14px;font-size:15.5px}\n.tl-legal ul{margin:0 0 16px;padding-left:22px}\n.tl-legal li{margin-bottom:8px;font-size:15.5px}\n.tl-legal a{color:#217cc1;text-decoration:underline}\n.tl-legal a:hover{color:#1a6ba8}\n.tl-legal .tl-box{background:#f3f8fc;border-left:4px solid #217cc1;border-radius:0 8px 8px 0;padding:18px 22px;margin:0 0 24px}\n.tl-legal .tl-box p{margin-bottom:6px;font-size:15px}\n.tl-legal .tl-box p:last-child{margin-bottom:0}\n.tl-legal table{width:100%;border-collapse:collapse;margin:0 0 22px;font-size:14.5px}\n.tl-legal th{background:#217cc1;color:#fff;text-align:left;padding:11px 14px;font-weight:600}\n.tl-legal td{padding:11px 14px;border-bottom:1px solid #e3e8ee}\n.tl-legal tr:nth-child(even) td{background:#f7fafd}\n.tl-legal strong{color:#1a1a1a}\n<\/style>\n<div class=\"tl-legal\">\n<h1>Pol\u00edtica de Devoluciones<\/h1>\n<div class=\"tl-sub\">\u00daltima actualizaci\u00f3n: junio de 2026<\/div>\n\n<h2>1. Derecho de desistimiento<\/h2>\n<p>De acuerdo con el Real Decreto Legislativo 1\/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, el cliente dispone de un plazo de <strong>14 d\u00edas naturales<\/strong> para devolver los productos adquiridos, sin necesidad de justificaci\u00f3n.<\/p>\n<p>El plazo se computa desde la fecha en que el cliente, o un tercero por \u00e9l indicado, recibe el material.<\/p>\n\n<h2>2. Condiciones para la devoluci\u00f3n<\/h2>\n<p>Para que la devoluci\u00f3n sea aceptada, los productos deben encontrarse:<\/p>\n<ul>\n<li><strong>Sin abrir, sin usar y sin marcar<\/strong>, conservando su precinto o envoltorio original cuando lo tuvieran.<\/li>\n<li>En perfecto estado, con todos sus componentes y accesorios.<\/li>\n<\/ul>\n<div class=\"tl-box\"><p>No se admitir\u00e1n devoluciones de libros o cuadernillos que hayan sido abiertos, escritos, subrayados o usados, por tratarse de material que pierde su valor comercial.<\/p><\/div>\n\n<h2>3. \u00bfC\u00f3mo solicitar una devoluci\u00f3n?<\/h2>\n<ul>\n<li>Env\u00ede una solicitud a <a href=\"mailto:fundacionvictoriadiez@archisevilla.org\">fundacionvictoriadiez@archisevilla.org<\/a> indicando el n\u00famero de pedido y los productos a devolver.<\/li>\n<li>Recibir\u00e1 instrucciones sobre c\u00f3mo y d\u00f3nde entregar el material (habitualmente a trav\u00e9s del propio centro educativo).<\/li>\n<\/ul>\n\n<h2>4. Reembolso<\/h2>\n<p>Una vez recibido el material y comprobado su estado, se proceder\u00e1 al reembolso del importe correspondiente mediante el mismo medio de pago utilizado en la compra, en un plazo m\u00e1ximo de 14 d\u00edas naturales desde la recepci\u00f3n de la devoluci\u00f3n.<\/p>\n\n<h2>5. Productos defectuosos o entregas err\u00f3neas<\/h2>\n<p>Si el material recibido presenta defectos de fabricaci\u00f3n o no corresponde con el pedido, el cliente tiene derecho a su sustituci\u00f3n o reembolso sin coste alguno. En estos casos, deber\u00e1 comunicarlo lo antes posible a trav\u00e9s del correo de contacto, aportando una descripci\u00f3n y, si es posible, fotograf\u00edas del producto.<\/p>\n\n<h2>6. Gastos de devoluci\u00f3n<\/h2>\n<p>Dado que la entrega se realiza en el centro educativo sin gastos de env\u00edo, la devoluci\u00f3n se coordinar\u00e1 igualmente a trav\u00e9s del centro. En caso de desistimiento, los posibles costes directos de devoluci\u00f3n podr\u00e1n correr a cargo del cliente, salvo error o defecto imputable al titular.<\/p>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devoluciones \u00daltima actualizaci\u00f3n: junio de 2026 1. Derecho de desistimiento De acuerdo con el Real Decreto Legislativo 1\/2007, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"disabled","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"disabled","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=\/wp\/v2\/pages\/581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=581"}],"version-history":[{"count":2,"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=\/wp\/v2\/pages\/581\/revisions"}],"predecessor-version":[{"id":589,"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=\/wp\/v2\/pages\/581\/revisions\/589"}],"wp:attachment":[{"href":"https:\/\/tiendalibros.diocesanossevilla.es\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}